PRIVATE CLIENT INSURANCE

IT'S OUR PASSION

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Neil Shackleton
Managing Director

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Kris Coombes
Director

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Brandon Dyke
Head of Underwriting

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Nathan Dyke
Underwriting Manager - Motor

Private Client insurance should be many things. Comprehensive, flexible, forward thinking and most importantly quick to respond when both you and your clients need it most.

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There’s one thing insurance should never be – impersonal.

During the course of our careers we’ve arranged thousands of policies for our broker partners and their Private Clients. We recognise that different clients need different insurance solutions and only by building close relationships with their trusted advisers are we able to deliver those solutions in a timely, cost effective way.


Our primary goal is to ensure our clients’ homes, vehicles and valuables are protected and our claims promise is delivered as quickly and effectively as possible.

Who we are

Quantum Private Clients is a wholesale insurance broker established by highly experience Private Clients specialists with over 50 years of experience servicing brokers and their clients. Our policies have been developed in conjunction with Quantum Underwriting Agencies who are a coverholder at Lloyd’s. Lloyd’s is the world's largest specialist insurance and reinsurance market. A unique insurance market with an unrivalled concentration of specialist underwriting expertise and every day, more than 50 leading insurance companies, over 380 registered Lloyd’s brokers and a global network of over 4,000 local coverholders operate in the Lloyd’s market. The collaboration at Lloyd's, combined with the choice, flexibility, financial strength, and certainty of the market, makes Lloyd’s the world’s leading insurance platform. Lloyd's has an A+ (strong) financial rating from Standard & Poor's.

What we do

Underwriting

We are specialists in the people we insure, not just their insurance policies. Catering for the diverse and often complex needs of your clients is at the core of our business. Our experience perfectly places us to work closely with our broker partners and understand the assets and lifestyles of their clients, tailoring policies to provide the correct level of protection.

Claims

We believe that when buying insurance, our clients are buying peace of mind and a promise that when something goes wrong, we will help put it right which ultimately equates to one thing – trust. Our brokers can trust us to deal with their client's claim promptly and effectively because our approach is to trust our clients. When our clients make a claim, we treat it as though it is our problem and not theirs. They are given their own dedicated specialist claims handler who takes personal ownership of their claim and who has the authority to make decisions and quick payments. Our aim is to deliver an empathetic, fair, and straight forward claims process with integrity and trust at its core.

Appraisal Service

Our aim is to help eliminate preventable losses from happening in the first place. We’ve been in this business long enough to know that covering a client’s financial loss isn’t always enough. That’s why we believe in offering your clients advice to proactively protect their unique assets. Applicable clients are able to benefit from risk appraisal reviews to help establish an accurate replacement cost for their home along with a wide array of risk management advice.

Advantages of using QPC

  • Direct access to experienced decision makers

  • End to end claims management by a specialist prestige home and motor team

  • Appraisal services provided to applicable home policyholders

  • Broad levels of coverage, some unique to the Australian market

Motor Policy

  • Choice of repairer
    Choice of where a client has their vehicle repaired

  • Comprehensive cover for all risks of vehicle damage
    Including accidental damage, fire and theft

  • Comprehensive driving other cars
    Cover for other vehicles not owned or regularly used by the client

  • Any driver
    Comprehensive Cover for damage to a client’s vehicle even when driven by someone that does not live with them

  • 3 Year new vehicle replacement
    If a vehicle is stolen or totally destroyed even if purchased before insured with us

  • Agreed value
    If a vehicle is stolen or totally destroyed, we pay the amount we have agreed in the schedule

  • Enhanced replacement cost
    We will pay up to 125% of the agreed value in the schedule to replace a client’s vehicle

  • Enhanced reinstatement value
    We will repair a classic car plus pay up to 20% of the agreed value for reduction in its value

  • Total loss excess waiver
    If a client’s vehicle is stolen or totally destroyed they will not have to pay the excess

  • Hire car costs
    Up to $5,000

Home Policy

  • Risk management appraisals
    Available to home policyholders (as applicable)

  • Cash settlement
    Available at the client’s option for an insured loss

  • Cover against all physical loss or damage
    to the residence unless a specific exclusion applies

  • Enhanced rebuild costs
    The amount we pay for a claim to a residence is either the full cost to repair or reinstate the client’s buildings or up to 150% of the amount insured for the buildings, whichever is less

  • If a client has an insured loss over $50,000 they will not have to pay an excess
    unless stated otherwise in their schedule

  • Gardens and landscaping
    Automatically covered up to 25% of the amount insured for the residence

  • Damage caused by flood
    is automatically covered

  • The full cost to replace contents
    Without deduction for depreciation, up to 150% of the amount insured

  • Newly acquired fine art automatically covered
    For 90 days up to 30% of the total specified cover for fine art or $250,000 whichever is the lesser amount

  • Newly acquired jewellery automatically covered
    For 90 days up to 30%, of the total specified cover for jewellery or $100,000 whichever is the lesser amount

For more information about our Private Clients products and services, insurance brokers should contact us at:

Existing clients should contact their insurance broker or adviser in the first instance

Address: Level 35, Tower One, International Towers, 100 Barangaroo Avenue, Sydney NSW 2000, Australia

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