PRIVATE CLIENT INSURANCE
IT'S OUR PASSION
Private Client insurance should be many things. Comprehensive, flexible, forward thinking and most importantly quick to respond when both you and your clients need it most.
There’s one thing insurance should never be – impersonal.
During the course of our careers we’ve arranged thousands of policies for our broker partners and their Private Clients. We recognise that different clients need different insurance solutions and only by building close relationships with their trusted advisers are we able to deliver those solutions in a timely, cost effective way.
Our primary goal is to ensure our clients’ homes, vehicles and valuables are protected and our claims promise is delivered as quickly and effectively as possible.
Who We are
Quantum Private Clients Pty Ltd, a coverholder at Lloyd’s, is one of Australia’s leading specialist underwriting agencies and wholesale brokers.
The team at Quantum Private Clients Pty Ltd has over 75 years’ experience in looking after the specialist insurance needs of individuals and their families who own high value homes, belongings, fine art and motor vehicles.
Quantum Private Clients Pty Ltd, as a coverholder at Lloyd’s and underwriting agency, has developed the Quantum Private Clients Motor Policy which is underwritten 100% by Certain Underwriters at Lloyd's led by Managing Agent IQUW, Syndicate 1856.
Quantum Private Clients Pty Ltd, as an underwriter and wholesale broker, has developed the Quantum Underwriting Agencies Pty Ltd Home Policy which is underwritten 100% by Certain Underwriters at Lloyd’s led by Managing Agent Beazley, Syndicate 2632 / 623.
Both Quantum Private Clients Pty Ltd (ABN 61 656 641 584, AR No: 1295049) and Quantum Underwriting Agencies Pty Ltd (ABN 68 131 910 542, AR No: 328372) are authorised representatives of Quantum Insurance Holdings Pty Ltd (ABN 71 163 019 485, AFSL No: 451 134)
Information about Lloyd’s financial strength ratings can be found at http://www.lloyds.com/about-lloyds/investor-relations/ratings
What we do
Underwriting
Claims
We believe that when buying insurance, our clients are buying peace of mind and a promise that when something goes wrong, we will help put it right which ultimately equates to one thing – trust. Our brokers can trust us to deal with their client's claim promptly and effectively because our approach is to trust our clients. When our clients make a claim, we treat it as though it is our problem and not theirs. They are given their own dedicated specialist claims handler who takes personal ownership of their claim and who has the authority to make decisions and quick payments. Our aim is to deliver an empathetic, fair, and straight forward claims process with integrity and trust at its core.
Appraisal Service
Our aim is to help eliminate preventable losses from happening in the first place. We’ve been in this business long enough to know that covering a client’s financial loss isn’t always enough. That’s why we believe in offering your clients advice to proactively protect their unique assets. Applicable clients are able to benefit from risk appraisal reviews to help establish an accurate replacement cost for their home along with a wide array of risk management advice.
Advantages of using QPC
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Direct access to experienced decision makers
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End to end claims management by a specialist prestige home and motor team
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Appraisal services provided to applicable home policyholders
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Broad levels of coverage, some unique to the Australian market
Motor Policy
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Choice of repairer
Choice of where a client has their vehicle repaired -
Comprehensive cover for all risks of vehicle damage
Including accidental damage, fire and theft -
Comprehensive driving other cars
Cover for other vehicles not owned or regularly used by the client -
Any driver
Comprehensive Cover for damage to a client’s vehicle even when driven by someone that does not live with them -
4 Year new vehicle replacement
If a vehicle is stolen or totally destroyed even if purchased before insured with us -
Agreed value
If a vehicle is stolen or totally destroyed, we pay the amount we have agreed in the schedule -
Enhanced replacement cost
We will pay up to 125% of the agreed value in the schedule to replace a client’s vehicle -
Enhanced reinstatement value
We will repair a classic car plus pay up to 20% of the agreed value for reduction in its value -
Total loss excess waiver
If a client’s vehicle is stolen or totally destroyed they will not have to pay the excess -
Hire car costs
Up to $5,000
Home Policy
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Risk management appraisals
Available to home policyholders (as applicable) -
Cash settlement
Available at the client’s option for an insured loss -
Cover against all physical loss or damage
to the residence unless a specific exclusion applies -
Enhanced rebuild costs
The amount we pay for a claim to a residence is either the full cost to repair or reinstate the client’s buildings or up to 150% of the amount insured for the buildings, whichever is less -
If a client has an insured loss over $50,000 they will not have to pay an excess
unless stated otherwise in their schedule -
Gardens and landscaping
Automatically covered up to 25% of the amount insured for the residence -
Damage caused by flood
is automatically covered -
The full cost to replace contents
Without deduction for depreciation, up to 150% of the amount insured -
Newly acquired fine art automatically covered
For 90 days up to 30% of the total specified cover for fine art or $250,000 whichever is the lesser amount -
Newly acquired jewellery automatically covered
For 90 days up to 30%, of the total specified cover for jewellery or $100,000 whichever is the lesser amount
Product Disclosure Statements & Target Market Determinations
QPC Motor Policies issued before 1 April 2026
QPC Motor Policies issued on or after 1 April 2026
- Motor Product Disclosure Statement and Policy Wording V8 01.04.26 PDF
- TMD – Quantum Private Clients Motor Policy V8 01.04.26
How to Make a Claim
If you need to make a claim, your insurance broker can claim on your behalf, or you can contact us and we will guide you through the process.
QPC Home claims: to lodge a new claim or discuss an existing one, the claims team can be contacted on 1300 432 969 (+61 1300 432 969 from outside Australia), or you can email privateclientsclaims@insurx.com.au
QPC Motor claims: Policies issued before 1st April 2026 – to lodge a new claim or discuss an existing one, our claims team can be contacted on 1300 432 969 (+61 1300 432 969 from outside Australia), or you can email privateclientsclaims@insurx.com.au
QPC Motor claims: Policies issued after 1st April 2026 – for all enquiries call our in-house claims team on 1300 772 469 or email claims@quantumprivateclients.com.au
If you’re not sure where to direct an enquiry, call our in-house team on 1300 772 469 or email claims@quantumprivateclients.com.au
Support & Further Information
Commitment to the highest standards
The Insurance Council of Australia Limited has developed the General Insurance Code of Practice (“the Code”), which is a voluntary self-regulatory code. The Code aims to raise the standards of practice and service in the insurance industry.
Lloyd’s has adopted the Code on terms agreed with the Insurance Council of Australia. For further information on the Code please visit www.codeofpractice.com.au
The Code Governance Committee (CGC) is an independent body that monitors and enforces insurers’ compliance with the Code. For more information on the Code Governance Committee (CGC) go to www.insurancecode.org.au.
If you are an insurance broker interested in gaining agency access to our products, please contact us using the following form and we will be in touch shortly
1300 QPC HNW
info@quantumprivateclients.com.au
Existing clients should contact their insurance broker or adviser in the first instance
Suite 2.2B, Level 2, 25 Cooper Street, Surry Hills, Sydney, NSW 2010.